Terms and Conditions

You must create an account and sign in to submit requests, upload documents and view private request information. You must have the legal capacity to contract, provide accurate and current information, keep your login credentials confidential and notify support if you suspect unauthorised use.

Impersonation, forged documents, misleading information and unlawful use are prohibited. A suspected activity may be paused or an account restricted to verify the circumstances and protect individuals' data. We notify you to the extent permitted by law and review outstanding obligations and payments. A restriction does not automatically result in forfeiture of your funds.

Each service page explains the information, copies and originals required, and the conditions for application and collection. Selecting a family relationship in the form does not replace verification of eligibility, supporting evidence or any consent or authorisation required by the service and the competent authority.

On first use of document services, the applicant's identity must be checked using a clear ID image and a face image captured with the in-app camera. Authorised Inzerv personnel review them. This is an internal check, not government certification or a guarantee of automated biometric matching. Successful verification does not authorise access to another person's data or documents without a lawful basis.

When applying for another person, you must be authorised to provide their information and obtain the necessary consents or have the required legal authority. Each case is reviewed. Your acceptance of these terms does not replace the consent of the person concerned or their guardian where required.

Before confirmation, we display the service description, fees, currency and total amount, including applicable extras, delivery charges and taxes. No additional cost is collected without your approval. General price or requirement updates do not retrospectively change an accepted request. Any change specific to it requires notice to you and your approval.

Document services are paid for according to the order summary and available payment methods. At launch, limousine bookings do not require a deposit. The usual arrangement is full payment during the trip through the app or a secure payment link associated with the booking. Full advance payment is optional. Limousine payments are in Egyptian pounds. Currency conversion differences applied by your bank or payment provider are subject to the terms it presents to you.

Submitting a request or making a successful payment does not confirm a service that requires availability or eligibility review. You are shown whether the request is confirmed or remains under review. Collection of payment alone does not establish acceptance for execution. A transaction receipt is available to the authorised customer. Full card details or secret card codes must not be requested through chat.

The stated execution period begins once all information, documents and payment are complete and any required originals have been received and accepted. Periods are measured in working days or working hours as explained in the service information. Inbound shipping is excluded unless stated otherwise. The clock pauses while required information is awaited from you, then resumes for the remaining period after that information is accepted. We notify you of the revised expected date.

We inform you of material delays, their cause and the available remedy. An Inzerv delay is not classified as a customer delay. Describing a timeframe as an estimate does not remove your rights if we fail to meet the agreement or an applicable statutory deadline.

Send originals only as instructed for the request, to the approved address. Receipt and delivery are documented. Originals not retained by the issuing authority are returned. Another recipient may be nominated where the service permits, subject to identity checks. Requirements for personal attendance or legal guardianship apply where relevant. If loss or damage arises from our error, we handle the remedy and assess responsibility and compensation according to the circumstances and the law.

Booking times use the local time at the pickup location. You are responsible for accurate locations, times, passenger and luggage numbers, child seat needs and special luggage details. We commit to the selected vehicle model; the colour may differ. The model is not replaced without your approval.

A standard booking for a supported model made at least twelve hours before pickup is confirmed once completed, without a mandatory deposit. Shorter notice bookings and special cases require review. For special cases, we provide an initial response within twenty minutes. It may explain that review is continuing and give a time for a final response. This is not a guarantee of final confirmation within twenty minutes.

Airport reception includes two hours of free waiting from the arrival time you entered, not the actual landing time. If you notify us of a change before the vehicle departs, waiting starts from the newly agreed time. After departure, or beyond the allowance, any cost is reviewed and explained to you. Do not rely on automatic flight monitoring; tell us about changes.

Stops follow the booking summary: one free stop of up to fifteen minutes per one hundred kilometres, with one stop also allowed for a trip shorter than one hundred kilometres. Your allowance and any additional charges are explained before approval. Changes to the route, time or model require an availability review and your approval of any price difference. The original booking remains in place until the change is approved.

You may book for another passenger after obtaining the consent needed to use their information and send them trip details. The account holder or passenger may pay, with controls to prevent duplicate collection. Changes and cancellation are handled by the account holder or verified support. Direct operational contact between the passenger and driver is available to coordinate the trip.

The published Cancellation and Refund Policy supplied with the request applies. Voluntary cancellation of document services ends before In Progress; limousine cancellation depends on whether the vehicle has departed to carry out the booking. No term excludes responsibility for errors by Inzerv or its partners or removes a mandatory right to a remedy, refund or compensation.

Inzerv handles enquiries and complaints through its official channels. Support is available in Arabic and English around the clock through chat and the published hotline once activated. An automated assistant may respond first, with access to a staff member or a direct call. Do not use chat to send passwords or secret verification codes.

Updates to these terms are published with their effective date, and material changes are explained appropriately. New versions apply to new contracts and do not retrospectively alter agreed rights under an existing request without valid consent. Egyptian law governs the relationship, subject to mandatory local rules applicable to services outside Egypt and consumers' rights to approach the competent authorities. Use of the platform alone does not impose arbitration or waive the right to go to court.